Step Teapoy

Your furniture surfaces require special care to look at their sleek and beautiful appearance. Here are a few dos and don’ts for maintaining that shine.

• Protect all wood furniture from direct sunlight. Exposure to the sun's rays can dry out the wood and bleach out the colour, so both extremely moist and extremely dry air should be avoided. Depending on the climate.

• Dust frequently with a clean, soft, dry, lint-free cloth. Clean the surface by rubbing in the direction of the grain. Avoid placing furniture directly under windows.

• Frequently rearrange the accessories on furniture so we can avoid the same sitting spots. Use a protective pad when using hot items or sharp utensils on the furniture surface
• Do not use acid or any other harmful liquids to clean the surface.

• If you have removable back cushions (or put extra cushions on your sofa), do reverse them periodically and fluff them up while arranging so that the cushion stays even

• Be careful with the glass parts that may be present in the product.
• Restrain from making scratches on the glass surface.

• Avoid chemical and alcohol contact as it may harm the natural finish and durability of the product.
• Ensure that the product does not have any exposure to moisture and water.
• In ornate or carved detailing, use a soft bristle brush to clean every side and corner of the product gently.
• Inorder to maintain the quality of the product, make sure you do not use harsh materials on the surface.
• Wipe the dirt and dust using a dry cotton cloth without scrubbing.

• Keep sharp objects away from your furniture. A little tear on the fabric cover may be hard to repair.
• Do not keep warm or cold items directly on a furniture surface; instead, use a hot pad or coasters.
• In case of a spill on the furniture, never try to wipe it as it will spread the spill and hamper the polish, instead just blot the spill
• Vacuum your sofas periodically with a soft-bristled brush attachment or lightly brush them to keep general dirt and dust off the sofa and prevent any embedding between the fibres.

• Lifetime Warranty
• Lifetime warranty for solid wood
• Lifetime warranty for any manufacturing defects for wooden framing works only
• Up to 5 years warranty for polish (Italian Mirror Shine) fading (if not subjected to direct sunlight and customer negligence)
• Up to 2 years warranty for fabric and foam
• Up to 2 years warranty for engineered wood
• Up to 2 years warranty for leather
• Up to 1 year warranty for Trend/Satini/Matt polish fading(if not subjected to direct sunlight)
• Up to 1 year warranty for Rexin
• Note: No guarantee for glass & iron mongeries

• 20 Years Warranty
• Up to 20 years warranty for solid wood
• Up to 5 years warranty for manufacturing defects in wooden framing works only
• Up to 2 years warranty for engineered wood
• Up to 1 year warranty for fabrics and foam
• Up to 1 year warranty for wooden polish fading (If not subjected to direct sunlight)
• Note: No guarantee for glass & iron mongeries

• Lifetime Warranty
• Lifetime warranty for solid wood
• Up to 5 years warranty for manufacturing defects in wooden framing works only
• Up to 2 years warranty for engineered wood
• Up to 1 year warranty for fabric and foam
• Up to 1 year warranty for wooden polish fading (If not subjected to direct sunlight)
• Note: No guarantee for glass & iron mongeries

• 20 Years Warranty
• Up to 20 years warranty for solid wood
• Up to 5 years warranty for manufacturing defects in wooden framing works only
• Up to 2 years warranty for engineered wood
• Up to 1 year warranty for fabrics and foam, wooden polish fading (If not subjected to direct sunlight)
• Note: No guarantee for glass & iron mongeries

• 10 Years Warranty
• Up to 10 years warranty for solid wood
• Up to 5 years warranty for manufacturing defects in wooden framing works only
• Up to 2 years warranty for engineered wood
• Up to 1 year warranty for fabrics and foam, wooden polish fading (If not subjected to direct sunlight)
• Note: No guarantee for glass & iron mongeries

• 5 Years Warranty
• Up to 5 years warranty for solid wood
• Up to 5 years warranty for manufacturing defects in wooden framing works only
• Up to 1 year warranty for engineered wood
• Up to 1 year warranty for fabrics and foam, wooden parts colour fading (If not subjected to direct sunlight)
• Note: No guarantee for glass & iron mongeries

• 2 Years Warranty
• Up to 2 years warranty for solid wood
• Up to 2 years warranty for manufacturing defects in wooden framing works only
• Up to 1 years warranty for engineered wood
• Up to 1 years warranty for fabrics and foam, wooden parts colour fading (If not subjected to direct sunlight)
• Note: No guarantee for glass & iron mongeries

You can return any unmodified item within 24 (twenty-four) hours of delivery.

If the item delivered to you is in a damaged condition. In the case of minor damage (like chip-off/scratch/peel-off, torn stitches on upholstery or carpets) customers can choose not to return the item and instead request a carpenter service from Hokybo.com to fix the damage.

If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the product’s intended use (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.

If the product delivered to you is incomplete or has components missing.

If the product delivered to you is incorrect or you are unsatisfied with the product.

For more information please read our return and the cancellation policy here.

If you change your mind after placing an order, you can cancel the order (or part of the order) within 24 (twenty-four) hours of the purchase for free.

A cancellation fee will be applied to the amount paid by you while processing the refund.

• If the ordered product has been packed at the time of cancellation then 2% of the whole amount will be deducted.
• If the ordered product is in the shipping stage at the time of cancellation 5% of the whole amount will be deducted.
• If the product had been already reached the store at the time of cancellation, 8% of the whole amount will be deducted

For additional information - Click here

Our buyback schemes depend on the brand, value, and period.

Our buyback deals for different brands are as follows :

You can avail of 100% buyback Up to 15 years after the purchase of TIP TOP export quality products. We will buy back the used TIP TOP export quality products at 100% exchange value. Only TIP TOP export quality products can be exchanged with this offer.

You can avail of a 60% buyback up to 4 years after the purchase of AppleCart products. We will buy back the used AppleCart products at 60% exchange value or 30% for cash.

• Accessories shown in the image are only for representation and are not part of the product.
• The delivery date may be delayed due to the ongoing pandemic.
• Depending on your screen settings and resolution on your device there may be a slight variance in material colour and polish of the image and actual product.
• Depending on the stock availability of the product, the selected colour or material may not be available at times.