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MOST FREQUENTLY ASKED QUESTIONS
BUYBACK
Q. How can i claim the buyback offer?
Q. How does buyback work?
Q. What if I want to sell my product after the Buyback period ends?
Q. What products are eligible for Buy back?
REGISTER
Q. How do I change my account password?
Q. How do I register on Hokybo?
Q. I have forgotten my password. How do I login to my account?
Q. My password is not working, how do I Sign- In?
PAYMENT
Q. What is the Card Verification Number (CVV) on my credit card?
Q. How does store pay work?
Q. What are my payment options?
Q. What is a 3D secure password?
Q. Will I be asked to provide any card information, account information or passwords over phone or email?
ORDER STATUS
Q. What is the meaning of the different order statuses ?
Q. How do I track the progress of an order?
RETURN/REFUND
Q. How can I get my refund?
Q. How will I return the product?
Q. Instead of a Refund for a product, can you send me a replacement or can I exchange the product?
DELIVERY
Q. How do I check the estimated delivery date for an item?
Q. How will I check whether an item can be delivered at my pin code or not ?
Q. My purchase is a gift, can you send the order without an invoice?
CANCELLATION
Q. What is your cancellation policy?
Q. When will I get the refund after cancellation?
CUSTOMIZATION
Q. Can I customize the product that i want from Hokybo?
Q. How do I customize the products?
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